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Old May 29, 2003 | 2:35 am
  #10  
kt74
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Join Date: Nov 2002
Location: London, UK
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Why are BD's queues *so* bad at LHR T1 (but not at any other airport)? Why are they *so* much worse than almost every other airline in every other terminal at LHR? The design of those "islands" does not help, but BA seems to do OK, so I just don't get it...

Another problem with T1... Have you noticed how bad the security lines have gotten in the space of 2-3 months? Often there is only 1 out of 5-6 machines working (plus 1 for staff, and 1 for Fast Track)

bmi ticketing and checkin + T1 security = 1 hour (yup, 60 whole minutes) from Heathrow Express to DC lounge for me last week... It does almost make you want to fly BA...
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