Originally Posted by
RobPin
Oh and a mention to the ground experience at SFO, from check in to TSA pre to lounge, all exceptional, yes even TSA! Friendly, warm, helpful and the lounge check in agent had pre-reserved me a 4 seat table in first dining as she had seen I had my three children with me, and this is despite them being in Club.
That's probably because it wasn't TSA at all. SFO is one of the few airports in the US that contracts out to a private company for passenger screening.