Originally Posted by mmogdan

For what it is worth this is the reply from the store…

“We appreciate your interest in our brand and in our Serena Laptop Bag. Our promotions change frequently, and third-party websites do not necessarily show the most recent information. Since we do not directly control the coupons listed on third-party websites, we are unable to apply offers to your order.

Based on the information provided, the promotion regarding 250 Avios per $ spent was provided and offered through the British Airways e-Store, we kindly recommend contacting them directly for further assistance regarding this concern. We apologize for the inconvenience and appreciate your patience and understanding regarding this matter.

You may also be interested in signing up for our email mailing list to receive updates on products, news, and events. “

I feel like BA will say it’s nothing to do with them too. Aside from the watertight terms and conditions, it does feel like someone / some entity should be accountable for what they promoted.

Do we now live in a world where a business can advertise basically anything then switch it out with no accountability? In my line of business if we made such mistake we would either honour it or attempt to make it right (some sort of compromise offer to the client). I personally won’t be doing a chargeback because it doesn’t sit right with me. I guess my friend in the US will have to return the item unless BA decide to turn this around (doubtful based on track record).