Originally Posted by
Okrib
Again, nearly 3 out of 4 chargebacks are fraudulent.
As a consumer, I've had cause to use the chargeback system once in 25+ years.
Some of the abusive and fraudulent behaviour carried out by unscrupulous consumers is extraordinary. And this fraud is increasing.
https://www.bbc.co.uk/news/articles/c9vjk3ezyjeo
I can guarantee you that any SME business that sells online suffers from fraudulent chargebacks. Once you get to a certain size you actually need to have someone whose specific job is to deal with them. Our policy was simple, if a chargeback was fraudulent we would start a Money Claim against the fraudster. It's amazing how many people suddenly remembered they had received the item they'd told their bank they hadn't! It ended up costing them more, because we'd add the chargeback fee into the claim.
Nearly 3/4 chargebacks are fraudulent, according to the number you just made up to argue with a stranger over the internet.
Again, I would question your business practices if your business is so vulnerable to what should be a small minority of customers saying that they didn't receive the products or services that you purport to offer.
Further to your point since you're so indignant about the idea of consumer protections, I'd presume that you're also following exactly the letter of the law when it comes to your workers wages, rest time, and overtime regulations as well of course.
And while we're at it, what would YOU say should the be solution for holding unscrupulous merchants accountable when they fail to deliver on their promises to their customers? A politely worded letter and a box of cookies?