Originally Posted by
jsloan
$2000 was agreed to and apparently delivered. The fact that your niece and nephew didn’t understand what they were agreeing to is unfortunate but hardly relevant.
Well, half delivered. One didn't even get that (yet). I wasn't present, so can only go by what I was told, which was that the agent offered amounts in "US dollars", and the passengers' requested "benefits for consideration" was also in "US dollars". Outside the FT Community, most consumers would likely expect a carrier to specify their offer was "
a certificate valued at $x US dollars". Or conversely a traveler requesting "$X US dollars" would specify "In travel certificate" if that's what they wished to negotiate for - UA is free to say NO. All that said, a miscommunication and/or misunderstanding of terms is possible. Whether or not the offer was specifically stated the way so as to deceive or it was a language difference, etc... I can't say.
Originally Posted by
jsloan
ETCs can be used for any traveler, and while it’s against the terms and conditions to exchange them for cash, I assume neither you nor your niece or nephew would go out of your way to mention it.
I'm not sure what you mean by, "to mention it", or otherwise implying by this statement. If nothing else, the certs should fund them a trip out to visit us in HI - possibly even in a front cabin for one direction, assuming UA corrects the missing cert. (at this point, I'm assuming that issue could have just been a typo in one of the email addresses... TBD).
As I said from the start, I'm not sure what category this falls under. Thanks for your take fellow quadranscentennial-year FTer
