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Thread: Kate Spade store offering 250x Avios per $1 in US Portal [now ended]
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Old Jan 4, 2026 | 8:32 pm
  #115  
daslax
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Originally Posted by daslax
Any company is allowed to make exceptions to its own return policies. You and I are getting stock answers right now that reflect policy, but I bet they make a change. And the return policy is solely within KS power to make exceptions, not BA, regardless of where the mistake originated.
This just in from KS regarding my Final Sale item:
We understand that you would like to return ____ from your online order ____ due to the promotion that was not honored to your order. While this was a final sale item, we will be happy to approve a return exception since we want you to be 100% satisfied with your purchase.
Case closed for me, as far as I'm concerned they made me whole.
Last edited by golfmad; Jan 4, 2026 at 8:52 pm Reason: Fixed for Dark Mode
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