nycnnj

I understand CO's supposed reasons for implementing the new expiration date. It is just an awful business practice to give a gift (again, to the most loyal customers) and then take it back (actually, maybe "gift" isn't the best term as it became part of the package that CO determined I "earned" for my loyalty). If the program proved difficult to manage, it should have been revisited and another way of handling it should have been put into place. Really, the management of the program should not be the (loyal) customer's problem. It just is not a good business practice.