Originally Posted by
Dawgshouse
The website has been showing the wrong quantity of U space since at least September. Back then, I waited on hold for over and hour and dealt with a supervisor in Phoenix only to be told there was nothing they can do. I later wrote customer care and got a long response with an apology and they said they would tell their IT team.
Fast forward to this week, I had the same issue two days ago (showing 7U, but there is only 1U). I kind of assumed that there was no way there was 7U, so I called in first to confirm. I agree, although - this is super frustrating.
I ran into the same thing a few days ago. Thanks for posting as this shows that both this and the problem of reservations using companion certificates booking the outbound leg into the wrong fare class have been known to Alaska for months.