Originally Posted by
sadiqhassan
What was different? EF was showing seats as available but they were actually unavailable? I have found the seat maps on EF to be quite reliable. Recently I got
a notification that a window opened up on a 388 in J
about two hours before the flight. I asked the lounge agent to move me into it. She said it was taken but after showing her the EF screen she "refreshed" something and voila I was in the seat!
Yes, that's exactly what was (and still is) happening. EF shows lots of empty seats, MMB shows them occupied (or rather 'unavailable'). That's why I tried the chat function (asked for the seats I wanted) and the agent said they were unavailable.
I had an F booking in September, where EH showed a seat available and on MMB it was not. In that instance the chat agent immediately moved me to that seat.
My earlier experience with EF is that the seat maps are relatively reliable.