Originally Posted by
ernestnywang
I'm having the same issue. Bought a ticket before 20AUG that should have allowed me to earn under the old rate for some flights. There were involuntary changes leading to a re-issue, although Customer Care promised me they would still honour the more preferential earning for me. Sitting at 586 status points now with my GO status supposed to end today. I have called and wrote to them a few times asking them to make sure I would still be GO after tomorrow but was told they have no leniency policy this year and, if I get dropped to SL, they would move me back to GO as long as the missing status points will be credited by Mar2026, but this is not what I wanted, and I have no control over how long CX will take to correct this other than the 8-week timeframe they gave. Hope I will still be GO tomorrow and the points difference will count for my 2027 status. That would have been wonderful.
Just to report back CX actually has no leniency at all this year. I haven't received the adjustment status points yet, and CX actually dropped me to SL, despite only 14 points short and having called and emailed in advance that I'm waiting for the adjustment. I should be moved back to GO once the adjustment is credited, but still surprised that CX would have no leniency at all this year.