Originally Posted by
ak97
The United rep basically has two options. Number one is to offer the two seats to the couple with the highest priority based on eithet spend or miles flown and not offer anything to the other couple who would not have been wiser to the situation, and therefore less likely to be upset. Number two is to offer some sort of compensation to both couples and not drive them and explain that there was a vehicle issue. Third option is to split between the two with one couple driven and the other given compensation. This is not rocket science in customer care. If one of the couples has disabilities they should get preference for vehicle use, it's just common sense.
Why is a compensation needed when this is not a guaranteed benefit?
Originally Posted by
lessthanzero
Happened to me @ DEN this year. I don’t remember the exact count, but I do recall offering to squeeze in. They sent for another car.
Originally Posted by
SPN Lifer
Or one spouse could sit in the other's lap. Cf. Post # 8, supra.
Which would not be legal since technically you can only fit the number of passengers based on number of seatbelts.