Originally Posted by Dawgshouse

The website has been showing the wrong quantity of U space since at least September. Back then, I waited on hold for over and hour and dealt with a supervisor in Phoenix only to be told there was nothing they can do. I later wrote customer care and got a long response with an apology and they said they would tell their IT team.

Fast forward to this week, I had the same issue two days ago (showing 7U, but there is only 1U). I kind of assumed that there was no way there was 7U, so I called in first to confirm. I agree, although - this is super frustrating.