I thought this hotel was fantastic. I would 100 percent come back here. Here are my impressions and photos:
Pros:
- Upgraded to a Premier Suite and placed on the top guest floor (29)
- Bed is comfortable - medium slightly plush yet supportive mattress, plush pillows, plush enough covers
- Shower pressure is good (I used the rainfall) - plenty of water flow
- Beautiful views
- Great welcome gift of chocolates - talk about a win for yours truly
- Offered late checkout proactively - no issue with requested 3 PM
- Staff was really friendly and kind at the desk - there is a normal desk, sit-down Ambassador desk, and club check-in, I believe - I just did normal check-in as there was no queue and Ambassador desk check-out as there was a queue for the normal desks
- Lounge on floor 30 is truly fantastic - massive - great offering
- Afternoon service had macarons and great chocolate cake along with yummy tortilla chips
- Evening service had lots of options - great truffle potatoes au gratin and black pepper beef - great smoked salmon and good guacamole with tortilla chips - lots of other options, too, and plenty of spirits (I didn’t partake) - I actually skipped dinner, which I never do
- I picked restaurant breakfast as my welcome gift - benefit is that the restaurant does barista coffees - loved the New Year design on my cappuccino - omelets were good, delicious hashbrown, great smoked salmon and grilled salmon
- Lounge breakfast (I went to check) has egg chef but no barista coffees, I think
- AC does work (though, is a bit slow to cool down during afternoon sun)
- The main gym is massive with so many options (I only used one of the many treadmills)
Neutral:
- Property needs destination dispatch elevator system so that you don’t get the crowding on the lobby floor - not horrible, but it would help
Cons:
- I don’t like the published no suite upgrade policy, but they did upgrade me, so….
I would come back. The lounge mixed with the hard and soft products make this a really easy sell.
Photos (please expand the Spoiler tag):