Originally Posted by
expert7700
Third family member fared much worse. AC couldn't turn an A320 in 2.5hrs yesterday, and when boarding reached 30% the crew "suddenly" timed out. (In reality they went on to do a yyz-tpa turn). Back off the plane for a couple more hours.
I'm not looking to defend AC, but these things are not necessarily in conflict. If the crew was due to operate a turn at CUN, they may have run out of time to complete their YYZ-CUN-YYZ/YUL/YVR but still had enough duty time remaining to fly the much shorter YYZ-TPA turn.
It might have been better for Mrs. expert7700 if they had just flown the YYZ-CUN leg and cancelled the return, but the people who were due to fly CUN-YYZ or whatever probably were much happier leaving another hour later than having to scramble for hotel rooms and such.