Originally Posted by HHonnnorsFan

While many of your points are valid (BECAUSE HILTON CAN'T DO LUXURY LOL) what stands out for me was that the hotel was very generous to give you a courtesy room (and a free breakfast?). At a luxury hotel I used to work at, families with children that arrived early from overnight flights would book a room the night before or pay for a day rate- our reservations department would offer options when they got in touch. As it was a very luxury hotel, those guests had significant financial means.

I feel like what annoyed you the most was their reluctance to give you an upgrade when you rolled up at 8AM, 8 hours before the standard checkin time of 4PM with a toddler in tow expecting to check-in. What was your plan if there was really no chance to check-in early due to occupancy or the hotel didn't relent to your request for a courtesy room?

Hilton can't do luxury for many reasons but it's also because the guests come with expectations that don't wash at luxury brands where guests ask for, and expect nothing for free.