Originally Posted by
emma dog
I think you’re missing the context of my question. I hate chat and avoid it as much as possible. However,
itamex stated they used twitter because they prefer texting over talking. DL discontinuing twitter is dissatisfying to them. My question is why they prefer twitter to DL chat.
the chat you mean that small windows that open when you clikc on Message Us ?
it is very difficult to use on the cellphone browser , if you don't refresh the page every x minutes, you get logged out. sometimes i start the chat on the pc in my home, but it needs time to receive the reply from the agent and maybe i have to go out. If i don't reply within few minutes the agent close the chat
On twitter i have all the message of the last 7-8 years, i can use it without any problem on desktop or cellphone, get notified when they reply , it's more easy
i don't know why they stopped using it
The DELTA account, has 1.2MLN posts (99,99% are replies to customers)
now you twit to them and nobody replies
But nowhere it says that it's no longer monitored