Originally Posted by
WillBarrett_68
how so? the gate agent reading "thank you for being a <status level> medallion, Mr. <last name>" or not has zero impact on my trip either way. I honestly can't even remember if the GA did it or not by the time I get to the end of the jetbridge and step onto the plane. Do people think it's important? Yes, clearly, some people think it's a big enough deal to start threads about it (this is not the first one and won't be the last one), but obsequiousness and actual service delivery are two different things.
If it's something they were doing regularly as part of there customer service and they are no longer doing it, it is a degradation.