Originally Posted by
canadiancow
So if you had just gone to the airport, it still would have been there. I guess if "peace of mind" is a perk, sure, I'll give you that one. But I hope you would have gone anyway because you had some other person's bag, and not returning that immediately would be pretty bad.
One of the main benefits of the concierge is “piece of mind”. Whether it’s a mis-connect or IRROPS, they do things that any agent can do but it’s easy to contact them. (We would have returned the bag anyway btw)