Hi! It has been almost a year since your post, and I am wondering if your issue was resolved? It's my first time transferring points to Lifemiles. I just transferred a huge chunk of my bank points to Lifemiles this morning, checked for availability in both Lifemiles and airlines before proceeding with the transfer. I am getting the same error message. I am afraid it seems like a scam? Customer service has not helped, telling me to check again every 2 hrs. I checked the internet and seems like Lifemiles has a bad reputation. I should have known better, but Lifemiles is a transfer partner of major banks and is even in travel points website like Roame.com. so I did not think I would encounter this. Were they able to resolve your issue?