Originally Posted by
mlord
I don't think I could confidently "self-service" duck under the ropes to walk ahead of 30+ people at passport control without the Concierge guiding us after he made eye contact with the Immigration officer there. And that's after he magically "found" two seats for us on that flight that day. There's value in all of that.
I've had immigration escorts on other airlines where I definitely don't have status. Heck, I think SN in BRU handed out priority immigration cards to pax with tight connections after a delay. There are much more reasonable ways to solve these problems than dedicated agents for a small subset of pax. I think I've even had regular AC agents do similar things for security (not immigration, because I don't think there are (m)any non-NEXUS stations with regular AC agents).
If he "found" two seats, the seats were there, and any agent could have done it.
Originally Posted by
172pilot
I’ll try
. My boss and I flew to FRA recently. He grabbed the wrong suitcase off of the carousel. Once we drove to Düsseldorf, he realized his mistake. The normal baggage number was no help. They said go to the DUS airport, file a claim and wait. I called the E75k number, spoke to the agent and was able to get the concierge at FRA to go to the lost baggage room and confirm his bag was there. We then made the 2 hour drive to pick it up.
So if you had just gone to the airport, it still would have been there. I guess if "peace of mind" is a perk, sure, I'll give you that one. But I hope you would have gone anyway because you had some other person's bag, and not returning that immediately would be pretty bad.
Originally Posted by
YOWgary
During overnight IRROPS the other night, our bags no-showed, then pinged in the app as "arriving on Carousel 4" two hours after we'd gotten to the hotel. Quick call to the Concierge got them located on the belt, recovered, re-tagged and put back on our next flight.
And what would have happened if you hadn't contacted the concierge? 5 minute stop at the baggage office, and then the same thing?
Originally Posted by
YOWgary
During the same icy IRROPS, the Concierge helped our J-booked, non-status friend rebook onto a longer-than-normal connection to avoid what experience (but not policy) predicts would be a high-probability misconnect at LHR. The rebooking app offered several legal connections, a human was able to offer something still within policy that was much more comfortable to actually fly.
So if it was within policy, why do you think that any other agent wouldn't have done it?