Originally Posted by
oberwolfach
Are you saying that you do not see the transaction tracking at all in your Rakuten account, or something else? If it’s not completely missing, it may be helpful for you to attach a screenshot to better convey what you are asking about.
It is completely missing, and I wasn't sure if that's normal since I'm new to Rakuten. I found the link to submit a Missing Cash request and have done so.