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Thread: rejected mileage claim due to "exact name not on manifest"
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Old Dec 30, 2025 | 3:15 am
  #21  
fairhsa
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Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 794
Originally Posted by jyuen
I finally found out the reason for this from the back office

their system doesn’t support 3 departures within the same day. 2 is the max that the auto update can handle

you will need to email them with your details and get it sorted manually.

yes it’s messed up 😂
YOU BEAUTY! I am struggling with this today and yes, it's exactly the same. 3 (actually, four) departures on the one day. Thanks for explaining this to me.
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