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Old Dec 30, 2025 | 3:01 am
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fairhsa
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Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 797
Missing miles, claim name mismatch
For the second time this year, some legs (not all, some are fine!) of an itinerary are not credited and when I try and claim them I get Error code: ERR_MPO_MMOAV_2010 and a message saying my name needs to match my profile. My name 100% matches my profile. I need my status credits to get my bookable upgrades and I am spitting chips that they are not crediting my flight - flown 2 weeks ago now!

Anyone ANY idea why this happens or what to do about it? As mentioned, second time this year.....
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