Not sure if this is the best thread to tag this too but in case - new one for me this week. Another stay, another missing credit. Went to the website, point statement, claim missing miles, entered hotel name and dates and basically, the system retrieved the points, said something like: "we are sorry the points were not automatically credited to your account they will be added" or words to that effect, and they were just credited there and then.

I'm not sure if it is something that has existed for a while for specific cases which were not mine before or if it is new, but it certainly beats waiting for ages. I didn't need to enter booking reference or anything, literally just hotel name, date and as I was logged in it found my information and applied the credit.