Originally Posted by
canadiancow
those are only benefits because you have to call AC to do anything, while many other airlines offer self-serve functionality.
I don't think I could confidently "self-service" duck under the ropes to walk ahead of 30+ people at passport control without the Concierge guiding us after he made eye contact with the Immigration officer there. And that's after he magically "found" two seats for us on that flight that day. There's value in all of that.