FlyerTalk Forums - View Single Post - Issues with AA IT - both web and app
View Single Post
Old Dec 28, 2025 | 7:02 am
  #1  
cova
40 Countries Visited
3M
All eyes on you!
20 Years on Site
 
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
Issues with AA IT - both web and app

I have been experiencing new AA IT issues with both the web and app.

1. Phone number for mobile comes up with the home number instead. Fix is to make home number also the mobile number.

2. Just today 12/28/2025 - cancelled a flight that was on hold but flight PNR won't leave list of trips - both web and app.

3. Booking new flights - they don't show in the list of trips.

4. AA cancelled one segment of a flight I have in March, and rebooked on another flight, but I received no email or text notification.

Not sure if we are just starting to experience new IT issues with the recent off shore transfer of AA's IT.
cova is offline