Originally Posted by
Lemongrass
Crazy how much I use and rely on trip.com nowadays over other booking sites. I always compare, but trip.com is usually cheaper, at least in Asia.
Customer service seems to be pretty decent too. Unfortunately I had to cancel a trip because an immediate family member passed away, and I contacted Trip's customer service to see if it was possible to cancel a non-refundable hotel booking and get a refund considering the circumstances. They didn't ask for any proof (unlike American Airlines), and they granted my request and refund. They definitely gained a loyal customer that day.
I would say the only OTA coming close (or even beating) Trip.com at this point is Agoda. However, I would say that the good customer service from Trip makes it worth the small price increase over Agoda in those cases where things don't go as planned. As someone who loves traveling while being on a budget, Trip definitely saved me a lot of money this year and I have yet to experience anything bad with them.