Originally Posted by crgarcia

Hi everyone,

I booked a paid upgrade on a Lufthansa flight in mid-October.
Due to bad weather, my first leg was severely delayed and I missed my connection. At FRA, Lufthansa provided a hotel and taxi (after a ~5-hour queue). The next day I was rebooked on another flight, but only Economy was available.
I submitted a request for a refund of the paid upgrade, since I wasn’t able to use it. However, it’s now been almost two months and I haven’t received any update, aside from this automated response:

We have received your complaint, and take it very seriously. Regrettably, there may be a significant delay in our response. We sincerely apologize for any inconvenience caused by this. Processing your refund request promptly is of utmost importance to us. We are working at full speed on the requests. Due to an unusually high level of incoming inquiries, delays are currently unavoidable. Therefore, we ask you for a little patience.

Does anyone know how long Lufthansa usually takes to respond or process these refunds? Is there anything else I can do to follow up or escalate this?
Thanks!