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Thread: Long call wait / delay / hold times for AA phone lines (master thread)
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Old Dec 26, 2025 | 8:13 pm
  #763  
FlyerBeek
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Called EXP line this evening. Quoted over 2hr wait time. Waited 1hr on hold, gave up, and then 3h48m for a call back. In the meantime, called UA twice and there was no wait for an agent either time.

Why is AA so consistently awful in being able to get in touch with them when one needs to the most (during IRROPS)? The EXP line has becoming meaningless over the years.

-FlyerBeek
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