Originally Posted by
gfunkdave
Upon checking in, the website offered me to buy up to Business for $490 ORD-MAD. A few days ago I got an email that my bid to upgrade for $800 was rejected. How odd!
I had been booked in premium economy and had to pay for seat assignments. Can I get a refund for the seat assignment fee since I’m not in those seats anymore?
Yes, since you paid for the upgrade and it wasn't an op-up, you should be entitled to a reimbursement
https://www.iberia.com/es/seat-reservation/ :
Seats paid for will not be reimbursable if you cancel your flight, if by courtesy of Iberia you should fly in a superior cabin or if you should fail to meet the conditions for sitting in the kind of seat you have chosen.
Charges for early seat booking are reimbursable provided:
- There is a circumstance that obliges you to change aircraft and we are unable to offer you an equivalent alternative seat on the new flight and/or aircraft.
- After the seat has been booked in advance an unexpected circumstance occurs which prevents you from meeting the physical requirements for holding the seat. You must advise Iberia at least 48 hours before the scheduled departure, and shall in any case document the circumstance at a later time.
- After the early seat booking, you have acquired a superior fare type, the condition of which implies cost-free early booking.
Applications for reimbursements for seats purchased via a travel agent must be processed through the point-of-sale. Reimbursements may not be applied for at airports or on board aircraft.
The maximum time for applying for reimbursement is 14 days after the last flight on the route.
Refunds will always be made via the same form of payment used to pay for the early seat booking.