Originally Posted by goodeats21

It's the "old school" term for the 1K customer service phone line. Used to be staffed by specially trained, seasoned, very competent agents.

Now, 1K phone support is provided by general pool of agents, though higher prioritized for speed, and I assume some level of competence. To be fair, lately has seemed much less hit-and-miss than before. There was a period when it would even go to off-shore agents. Haven't had that happen personally in quite a while.

Apparently the new, official name is "Premier 1K 1Call".