Originally Posted by
KBMIFlyer
If you read they article is says AA is lowest in on time performance, but they "won" due to having better processing of claims.
Agree. What makes it more convoluted is that right above that explanation, CNBC has the bolded statement implying that AA won in each category, which is inaccurate:
American Airlines is the best U.S. airline for on-time performance, customer satisfaction and more
With a score of 7.64, American Airlines is the best U.S. airline, AirHelp says. On the company’s global ranking, American Airlines came in at No. 11.
The airline had a score of 7.1 for on-time performance, 8 for customer opinion and 7.8 for claim processing.
Napoli says that American Airlines beat out both United Airlines and Delta Air Lines because it was better in one key category.
“They weren’t as efficient and quick in claims processing as they were before, but they did outdo United Airlines,” he says. “They were able to get passengers their compensation quicker.”
Speaking from personal experience this year, AA outperformed Delta on a % basis, even if AA caused me over two days of cumulative delays
