Originally Posted by
mario
Under oneworld Involuntary Rerouting rules, JAL is obligated to re-accommodate the op in the original cabin regardless of award inventory - so long seats are still available for sale..
Originally Posted by
Andriyko
Which rules are you referring to? I thought each airline sets forth its own policy regarding schedule changes/cancellations/cabin closures etc.? The only common rules I am aware of are IATA Regulations, but they concern disruptions on the day. Can you point out where one can look up the OW rules, please?
Oneworld-wide rules? I like to see them too please. Would've saved me a lot of hyperventilating with the CX OW liaison if we knew we can take Qatar to the ICJ with such oneworld Involuntary Rerouting rules
AM/MPO treatment of dropped segments and QR sharp redemption practices
Seriously, I think the protections are contained in JAL CoC Clause 7(B)
https://www.jal.co.jp/jp/en/inter/carriage/251128/
7. REROUTING, FAILURE TO CARRY AND MISSED CONNECTIONS
(B)Involuntary Rerouting
(1)Unless otherwise provided in sub-paragraph (2) of paragraph (B) of Article 12, in the event that JAL cancels a flight, fails to operate a flight reasonably according to the schedule, fails to stop at a Passenger's Destination or Stopover point, is unable to provide a Passenger with his/her reserved seat or causes a Passenger to miss a connecting flight on which he/she holds a reservation, JAL will, at the Passenger's option, follow either (a) or (b) below:
(a)JAL will have the option of providing any of the following remedies:
(i)carry the Passenger on any other flight of JAL on which a seat is available;
(ii)either Endorse to any other Carrier the unused portion of the Ticket to request such Carrier to carry the Passenger or request other transportation service to carry the Passenger; or
(iii)effect a Rerouting and carry the Passenger, by any other flight of JAL or any other Carrier or by any other transportation services, to his/her Destination or Stopover point indicated in the Ticket or any applicable portion thereof.
(b)JAL will provide an involuntary refund in accordance with paragraph (C) of Article 13.
"JAL will have the option of providing any of the following remedies" <-- any rebooking into available seat will still need JAL's agreement. You can't invoke that clause on your own
Cathay Cancelled Flight - Refusing to Refund.......
But OP can certainly request. It is JL's CoC but BA will have to
facilitate Avios redemption on Sri Lankan, route cancelled