Pre-christmas stay on Friday (weekend before Christmas 2025). Nobody to help unload bags at arrival 5pm, wheeled them in on my own. Check in was a shambles. In the midst of their wine hour apparently, check in crew were supposedly meant to be dealing with bag bell check needs as well as wine pours and check ins. 3 staff for 8 separate groups. Got the key. Promised an upgrade pre-arrival (using SUA) non event on arrival. Asked to pay extra for an upgrade....did so reluctantly to avoid embarrassment. Room was fine. Smudges in bathroom, kitchenette, no instructions for air conditioning or blinds. No info on gym, restaurant. Sorry....but for 1300 bucks a night I expect a bit more. Or maybe even a bit more than that. It was overall just disappointing. Wouldn't return unless it was a steal. Under 350 would be that. Anything more and this is a hard pass.