Originally Posted by keenanandrew

First time poster, forgive any faux pas please!

Flying LHR > HND on 3 Feb, returning 12 Feb. Myself, wife, and son (six months old at time of travel).

We booked with a BA Amex companion voucher & Avios, and are in Economy.

For LHR > HND, we have successfully requested row 30 (bassinet) and have been allocated 30D and 30F, and have been advised that 30E is now unavailable so no one else can book it. We have also specifically requested the bassinet.

For HND>LHR, we have been allocated 31J and 31K, not a bassinet seat. We requested 30DEF again, and were told by BA customer support on X that these seats were not allocated to anyone, and were not yet available. We submitted a request for these seats and a bassinet when they became available, and our request was confirmed as received; we were told to check in every few days to see if the seats had been made available.

48 hours later we check and are told that 30D and 30F are taken, and that 30E is available. This suggests to us that there's no infant as otherwise 30E would not be available. We ask why our request was not honoured and don't get a straight answer.

Can anyone please advise on anything we can do to maximise the chance of getting a bassinet seat? If there's a younger baby, then fine, checkmate. But if the seats have been given to passengers without infants, is it not BA policy to prioritise bassinet users?

Additionally - long shot - does anyone know of any examples of Economy passengers with infants, being seated in row 16 (PE) if one of those three bassinet spots is available?

Thanks all

A