Originally Posted by
DXB2745
which just about sums up BAs arrogance and the internal thought that their lacklustre lounge offering and product they offer is the be all and end all of all things aviation. It’s crazy and I sometimes think someone needs to take BA managers by the elbow to a quiet corner in a dark room to have a re-look at their medication.
Their tendency to hire graduates and turn them into lifers is admirable in some ways but it does mean that BA has a management class that simply isn't that familiar with other airlines' products and ways of doing it (even Colm Lacy has been there for about 30 years). If your only experience of premium air travel is BA on staff travel, then you probably think it's quite good!