UPDATE 2: The fast response times have gone
1) My 2nd RU has yet to be returned
2) Air NZ think I am Elite (I'm Gold)
3) They are unsure of what ORC is despite making the claim on my behalf weeks ago...
Do CS reps read previous responses they wrote?
Kia ora,
The Recognition Upgrade we reversed back to your account was the one that had been applied incorrectly.
To clarify, Elite members are entitled to a maximum of two full Recognition Upgrades plus one additional Short Haul Recognition Upgrade per membership year.
As you have already used one of your Recognition Upgrades on your recent flight, your account balance for Recognition Upgrades is correct.
Lastly, could you please confirm your request regarding the ORC claim? We’re not familiar with ORC and would appreciate further details.
Ngā mihi,