Originally Posted by
akl_cat
Air NZ is in the clear wrong in this case. Air NZ grants *G (not just NZ*G) two carry-on bags in addition to a personal item, as long as each bag is under 10kg and the combined weight under 14kg. There is no exclusions based on ticketing carrier, marketing carrier, or regional/domestic/international flights. So based on your description OP I think there is a very strong case to fight for reimbursement and even compensation.
I am not sure AirNZ is "in the clear wrong", although the information on the website is ambiguous. Agreed that there are no exclusions explicitly stated, but much of the NZ verbiage around benefits written is for Airpoints members, along with various text in other places on benefits that pax must "be on NZ flight number" and "operated by NZ". I point o my own example up thread on denied Lounge access as I was accruing to TG (Silver), despite being NZ Elite...? Other *A carriers have no issue with this. Indeed AirNZ used to allow it until 2014-ish when they changed the Airpoints T&C.
As
nzkarit pointed out, there is no *A additional carry-on entitlement across the alliance based on status - so (devil's advocate question) why would a LH*G pax, on a SQ ticketed flight, under an SQ codeshare (NZ metal), get this non-*A benefit?
I do think this should be clarified and the text improved.