Originally Posted by
bce1
Thanks.
Issue was cabin luggage.
LH *gold
In SQ J long haul.
also worth pointing out no problem on inbound NZ flight.
I had assumed the rules covered both checked and cabin luggage.
But if it doesn’t that explains the problem.
Air NZ is in the clear wrong in this case. Air NZ grants *G (not just NZ*G) two carry-on bags in addition to a personal item, as long as each bag is under 10kg and the combined weight under 14kg. There is no exclusions based on ticketing carrier, marketing carrier, or regional/domestic/international flights. So based on your description OP I think there is a very strong case to fight for reimbursement and even compensation.
