Originally Posted by
czmuac
So I'm been calling to try to book a PY and J mixed award but customer service agents are adamant that it can't be booked unless I book them as individual segments. Has there recently been a change or is it a case of HUCA until someone is able to do it?
Yesterday, I just booked an award online for HKG-HND in Premium Econ, and NRT-HKG in Business for coming New Year. So, it can be done online for sure.