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Thread: Hold Times on Phone to BAC
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Old Dec 14, 2025 | 1:43 am
  #8  
B.Cam
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Join Date: Apr 2022
Location: London, UK
Programs: BAC: Silver; VAFC: Silver; SASEB: Gold
Posts: 168
Originally Posted by DeathSlam
Just after I posted the call got answered. 140 minutes on hold.
I rang up at 18:20.
Sadly she was not able to complete a simple date change despite the availability being there, so it's gone to the back office now.
What a shambles
Avios availability is a fleeting thing, I'm glad it was still there after this amount of hold time.
At least I can go to bed now...
I've found long wait times (circa 20 minutes or longer) in recent weeks when wanting to speak on existing bookings. I resorted to selecting the new booking option and asking for assistance on an existing booking. Not only does the hold time shorten significantly (I assume due to assuming a potential revenue opportunity), but the competency of the call handler is significantly better.
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