Originally Posted by
chipbennett
So, there's no queue at the airplane door on the jet bridge? Because as far as I'm aware and have seen, that remains the rate-limiting step. I'm not convinced the "wait here" delay at the gate actually slows anything down, other than boarding-pass scanning.
As I noted.
We did a huge project in business school around "the waiting line" (like the song).
- Steady-State, Infinite Capacity Queues
- Finite Capacity Queues
etc.
And then I applied it at two banks in Brazil, plus (SHOCKER) United Airlines at Logan Airport (related to their revised "W-shaped" kiosk pattern).
(and a lesser extent, American Airlines in the newly-revised-at-the-time Terminal A)
In summary, holding people back at the jetway door is dumb.
It doesn't solve for the amateurs who clog the aisles on aircraft slowing shoving their oversized bags above.
And the Delta FA's who are casual observers, unlike Southwest and United (who use the crew app to take photos and share front <> middle <> back with other FA's on open space)