I do agree, and just the fact that they felt the need to host a webinar explaining how great the upgrades work, shows they know AY+ members do not agree with upgrades working well.
And, if there is valid rason for agents to still think not much happens before T-48 then promoting the "we start earlier and clear waitlist more often than before" is going to damage them even more.
We will have to see. And that it is good to hear from FT'ers just how well or badly it works going forward.