Originally Posted by
orbitmic
Absolutely (you can add “costs the same but delays payment which in a way also saves money!”). Which is the reason I’ve long hoped the system would change to allow regulators to impose fines to airlines where their refusal/rejection is egregious. There needs to be a disincentive for airlines to act cynically when they know they are wrong as is the case here.
Fully agree - their behaviour is not good enough in these cases. If CEDR rules against BA's egregious rejection - the comp payable should be x1.5 or similar