Originally Posted by
Dave Noble
or that BA takes a stance to deny claims since there is no downside for the airline. Either person gives up and goes away and airline saves money or the airline loses and cost about the same
Absolutely (you can add “costs the same but delays payment which in a way also saves money!”). Which is the reason I’ve long hoped the system would change to allow regulators to impose fines to airlines where their refusal/rejection is egregious. There needs to be a disincentive for airlines to act cynically when they know they are wrong as is the case here.