Originally Posted by
bisonrav
Take it to CEDR with the refusal, it's a slam dunk.
I can only imagine AI or a particularly obtuse agent has misunderstood the situation.
Incidentally, keep it succint. Situation was that you were on BA15 which went tech in Singapore, you were rebooked onto a Singapore airlines flight which arrived over 24 hours after your original scheduled arrival. You are claiming UK261 compensation for the late arrival due to the technical fault on BA15. Everything else is irrelevant and risks confusing whoever it is who is dealing with the claim.
I agree, I think this has been lost in AI responses, yet again hoping you won’t retaliate.
You boarded in LHR on a BA flight -so they are on the hook.
any hotel and food expenses claim for that separately in order not to complicate the matter further.
I do despair what BA has come to nowadays sometimes, either an agent hasn’t read your complaint thoroughly or more likely , AI is trying to fob you off .