Originally Posted by
lhrsfo
Agreed on the plane, but woe betide you should anything go wrong, or you need to change something, or get any assistance on the ground. BA are incompetent, inflexible and hostile when it comes to service on the ground.
That is good to know.
Although, I would be interested in knowing how BA ground staff are in comparison to LH staff. Incompetent is one level as you say. But "recalcitrant" as one other poster on the UA forum put it, is quite another level.
In brief, I was traveling on LH business class last year, and after an IRROPS, LH gate staff, lounge helpdesk, and customer service staff have either conveniently closed prior to the cancelation or just gaslighted me into thinking there is no other flight for the day. UA staff was light years ahead. I am told that LH F ground staff is a different species. Does BA have different ground staff for F and C?