Something never experienced before at redemption.

When hubby redeemed his AA miles 20 min ago he accidentally pressed the submit button before inputting his AA credentials. The screen showed the errors at the required fields. However after he input those, and pressed the agree on Terms and Conditions, the site went into a ID verification mode.

It gave an option of Verifying now / May be later, but it would not let hubby to choose Later. So he went along to verify his ID which required a picture of the doc Tharp can be DL/Resident Permit/passport etc. So he ket the machine took pix of DL front and back, then it wanted a selfie if him. Did that. The site showed the process of multiple steps in finishing verification and then it went back to the T&C agreement screen.

However when hubby press the agree option it wouldn’t go thru, it kept throwing out error message yet the upper panel said Verification Complete with clickable box FINISH, but it would not go to next screen no matter what he clicked! . It also would not let him cancel the redemption either. Finally he somehow used another tab to start all over. This time the site did not initiate the sending of one time code step, apparently the one sent before the new verify ID thing popping up was still valid. The redemption then went thru without glitch, just as many times before.

My guess is, his accidentally press the SUBMIT redemption button without FFP credentials had thrown the AI off into an endless loop even after Verify ID was finally successfully done. Will see when I have enough to redeem from my own account would experience same issue.