Originally Posted by
sullim4
I really don't know what to tell you if you think the sheer quantity of phantom award availability issues on Alaska are somehow par for the course. There are entire months on the calendar where availability is shown, only to fail when you try to ticket. I don't doubt that other airlines hit it, but I have never had a single problem with BA, AA, DL, or AC when I've booked with them.
AA has had phantom availability showing from AY for maybe a decade now? BA has had CX phantom availability to the point where I believe the recommendation in the past has been to verify with the AS site. DL's solution to phantom award availability is simply not to have some of their partner awards available whatsoever. (KQ comes to mind.)
I've had my issues with AS and I have no doubt they need to make IT improvements, but DL just went through the CrowdStrike fiasco and tried to blame it on their vendor, BA's IT is a running joke on their forum, AA's app + public-facing IT is way behind the times ...