FlyerTalk Forums - View Single Post - AS: Our IT systems are 'OK' even though they repeatedly fail
Old Dec 5, 2025 | 10:29 am
  #9  
StevenSeagalFan
 
Join Date: Jan 2011
Location: Seattle
Programs: Costco Club
Posts: 1,582
Originally Posted by sullim4
I really don't know what to tell you if you think the sheer quantity of phantom award availability issues on Alaska are somehow par for the course. There are entire months on the calendar where availability is shown, only to fail when you try to ticket. I don't doubt that other airlines hit it, but I have never had a single problem with BA, AA, DL, or AC when I've booked with them.

And, Alaska did sell me that YVR-YHM ticket for cash... redacted the name and whatnot of course but that's a 027 ticket number. So their booking engine logic is wrong somewhere, whether it's allowing me to buy the ticket in the first place, or trying to block the sale:


im not saying you’re wrong. I’m saying this isn’t unique to Alaska. Try buying a domestic canada ticket on any other us Airline’s site. You can’t. You’d have to find some insane work around. Also, Alaska went cashless years ago.

Phantom award booking, yes even at the scale your example points out, is the same across the board.
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